Crypto Community Management
We run your Telegram and Discord day to day: moderation, onboarding, events, AMAs and raids through our Creator Den engagement network. We treat the community as the retention engine, so new users stay active after the campaign ends.
Who it is for: Funded Web3 teams that need their Telegram and Discord run properly and tied to new users and trading activity.
A community is not a channel you post into. It is where new users learn the product, find their first reason to come back and tell the next user.
920K+
Community members
Reached by ETHGas.
0 to 54,000
Discord members
Built for Goldfish.
300 to 500
Creators raiding one launch
Creator Den raids for Jupiter Gacha.
$25M+
Sales in two weeks
Jupiter Gacha launch.
Crypto Community Management
What We Do
We staff the community, produce the events and run the raids. You get one team and one weekly report.
01
Moderators and community leads
We recruit and train moderators who know crypto, then run Telegram and Discord around your product, your rules and your tone.
- Moderator recruitment and training
- Scam and spam control
- Community rules and roles
- Daily channel management
02
Onboarding funnels and events
We write the welcome flow, the first-week quests and the event calendar that turn a new member into an active user.
- Welcome and verification flow
- Quests and leaderboards
- AMAs and community calls
- Weekly event calendar
03
Raids through the Creator Den
The Creator Den is our engagement network of about 500 KOLs who reply to your posts. We brief them, run the raid and keep the replies on message.
- Raid briefs and reply guides
- Launch-day raids
- Reply tracking by creator
- Raid calendar tied to your posts
04
Community reporting
We report every week on members, active members, event turnout and the actions that tie back to new users and trading activity.
- Weekly community report
- Active member tracking
- Event and raid results
- Next-week plan
Crypto Community Management
How It Runs
We start with a short onboarding sprint, then the team runs on a fixed weekly cadence.
Step 01
Onboarding sprint, weeks 1 to 2
We audit your channels, set the rules, brief the moderators and publish the first event calendar.
Step 02
Open the funnel
Welcome flow, quests and verification go live, so every new member has a clear first action.
Step 03
Weekly cadence
Moderation, events, AMAs and raids run every week against one shared calendar with your team.
Step 04
Report and adjust
We send a weekly report, cut what is not working and put more effort behind what brings users back.
Surgence Labs case studies
Client Results
Community programs we ran for launches, token events and consumer products.
Questions and next steps
Book an Intro Call
Book an intro call. We will review your channels and tell you what we would run in the first two weeks.
01How much does crypto community management cost?+
Programs are scoped after an intro call. We run a one or two week onboarding sprint, then a monthly retainer, with growth spend on top that you approve. We do not publish a number because the scope depends on your channels, languages and launch calendar.
02Which platforms do you manage?+
Telegram and Discord first, plus the X replies and raids that feed them. We add regional channels when your audience needs them, including Korean and Chinese communities run by our regional teams.
03What is the Creator Den?+
It is our engagement network of about 500 KOLs who reply to client posts. We brief them, schedule the raid and track who replied, so the replies stay on message and come from real accounts.
04Do you moderate the community yourselves?+
Yes. We recruit, train and manage the moderators, or work alongside yours. Either way you get one lead who owns the channels and reports to you weekly.
05How do you report on community work?+
Every week you get members, active members, event turnout, raid results and the user and trading actions we can tie back to the community. We set the targets together and judge the work against them.